Our Promise of Quality
Quality is not a single step in the workflow. It is the result of steady collaboration, clear processes, and people who understand how Portuguese works in real contexts. Our approach brings together native linguists, dedicated project managers, and practical technology so your clients receive content shaped with care for both Brazil and Portugal.
Our specialists make the difference
Quality begins with the people who handle your content. Our translators and reviewers are native speakers, mainly based in Brazil, with some working from other regions when on-site or out-of-hours support is needed. They bring strong subject knowledge, a clear understanding of how Portuguese works in real markets, and a commitment to accuracy.
We work with many of our linguists every week. This steady collaboration helps them build familiarity with your clients’ preferences, terminology, and tone. It also gives you predictable results, even when account requirements evolve.
Our teams grow in a controlled way. Each new linguist is vetted, tested, trained, and supported through ongoing feedback. We match profiles to your content based on experience, specialization, and the needs of each account. This helps keep quality steady across large or small projects.
How our project managers support quality
Our project managers are native speakers of Brazilian Portuguese and work closely with translators, reviewers, and your internal teams. Their experience comes from years spent in the localization industry, often in environments similar to yours. They understand the pressure of shifting timelines, incomplete instructions, and multistep workflows.
They take ownership of each project by:
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- Matching content with suitable translators and reviewers
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- Clarifying instructions and gathering references
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- Managing queries and keeping communication clear
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- Monitoring progress throughout translation, editing, and proofing
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- Tracking risks and resolving issues early
Their goal is simple: remove friction and help you deliver Portuguese content that meets expectations without unnecessary delays.
Quality supported by clear processes
We follow structured processes shaped by industry best practices and adapted from standards such as ISO 17100. Each account receives a dedicated TextTrans project manager who oversees the full cycle of translation, editing, and proofreading. They review instructions, prepare translation kits, and confirm that the final files reflect the decisions made earlier in the project.
During translation, our teams work with the assets you provide, including glossaries, translation memories, and style guidance. When these assets are incomplete or unclear, we gather the missing information and keep a record for future rounds. After delivery, we update your assets with the final choices so the next cycle begins with a stronger foundation.
Technology that protects quality
We work with the tools your clients use and stay up to date with the leading translation technologies. Our teams rely on CAT tools, terminology databases, automated QA checks, and platform-specific workflows. These tools support accuracy, protect formatting, and keep terminology aligned across updates.
For accounts with specialized platforms, we create quick-access guides for our linguists. This helps the team work efficiently and maintain consistency in environments that require specific steps or controls.
What our promise means for you
Our promise is to give you predictable quality, supported by people who understand your workflow and processes built to protect your clients’ expectations. Whether your projects focus on Brazil, Portugal, or both markets, we adapt the work to keep the final output clear, accurate, and aligned with your standards.